Your privacy matters to Export Pallets.

1. Information We Receive

Export Pallets does not actively collect personal data unless you choose to provide it to us. We may receive limited information when you contact us through our website, WhatsApp, email, or other communication channels.

This may include:

• Your name
• Company name
• Email address
• Phone number or WhatsApp number
• Message or enquiry details
• Any information you voluntarily provide when communicating with us

2. Website Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve website performance, content quality, navigation, and user experience.

Google Analytics may collect general usage information such as:

• Pages visited
• Time spent on the website
• Device and browser type
• General location information
• Referral source
• Website interaction data

This information is used in an aggregated manner and is not used by Export Pallets to personally identify individual visitors.

3. Contact Forms, WhatsApp, and Email

Customers and website visitors may contact Export Pallets through our contact page, WhatsApp, email, or phone. When you contact us, we use the information you provide only to respond to your enquiry or continue business-related communication.

WhatsApp is a third-party communication platform. If you contact us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own privacy policy and terms.

Please avoid sending highly sensitive personal information through contact forms, WhatsApp, or email unless it is necessary for your enquiry.

4. How We Use Information

We may use information voluntarily provided by you to:

• Respond to your enquiries
• Provide product, service, or quotation information
• Communicate with you by WhatsApp, email, or phone
• Improve our website and customer experience
• Maintain basic business communication records
• Comply with legal, regulatory, or business obligations where required

Export Pallets does not sell, rent, or trade your personal information.

5. Cookies

Our website may use cookies or similar technologies to support analytics and improve website usability. Cookies are small files stored on your device that help websites measure traffic, understand visitor behaviour, and improve performance.

We may use cookies for:

• Website performance measurement
• Google Analytics reporting
• Understanding how visitors interact with our pages
• Improving website content and usability

You can manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or analytics accuracy.

6. Third-Party Services

We may use trusted third-party services to operate, maintain, and improve our website and communication channels.

These may include:

• Google Analytics
• Website hosting providers
• Email service providers
• WhatsApp communication links

These third-party services may process limited information according to their own privacy policies, terms, and applicable laws.

7. Data Sharing

We do not sell or commercially share your personal information.

We may only share information when necessary to:

• Respond to your enquiry
• Provide requested services or quotations
• Work with trusted service providers who support our website or communication systems
• Comply with legal, regulatory, or governmental requirements
• Protect our business, website, users, or legal rights

8. Data Retention

We retain enquiry and communication information only for as long as necessary to respond to your request, maintain business records, support ongoing business communication, or comply with applicable legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely retain it according to applicable business and legal requirements.

9. International Visitors

Our website may be accessed by visitors from different countries. By using our website or contacting us, you understand that your information may be processed in the country where we operate or where our service providers are located.

We aim to handle personal information responsibly and in line with generally recognised privacy principles, including transparency, limited use, security, and respect for user rights.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we may hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Ask questions about how your information is handled

To make a privacy-related request, please contact us using the details provided below.

11. Data Security

We take reasonable steps to protect information shared with us from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet, email, WhatsApp, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

12. Children’s Privacy

Our website is intended for general business and informational use. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate action.

13. External Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

Export Pallets may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or business practices.

Any updates will be posted on this page with a revised effective date.